Udemy - Customer Success - How to Reduce Churn and Build Retentio...
- Category Other
- Type Tutorials
- Language English
- Total size 1.1 GB
- Uploaded By freecoursewb
- Downloads 87
- Last checked 1 week ago
- Date uploaded 1 week ago
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Customer Success: How to Reduce Churn and Build Retention
https://WebToolTip.com
Published 1/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 22m | Size: 1.12 GB
Master SaaS retention: Build a 30-Day Playbook, reduce churn fast, and move from reactive support to a proactive CSM rol
What you'll learn
Transition from reactive "problem solver" to proactive "revenue driver" by mastering the Economics of Success and key retention metrics like NRR and GRR.
Build a 1-Page Success Plan and a 90-day value roadmap to align product features with your client’s specific business outcomes and "wins."
Master "Power Mapping" to identify Executive Sponsors and deliver high-impact Executive Business Reviews (EBRs) that prove ROI to the C-Suite.
Identify "silent churn" indicators and use a tactical 90-day renewal playbook to handle budget objections and secure long-term contract renewals.
Requirements
No prior experience in Customer Success is required. This course is designed to be accessible for beginners. You only need basic business communication skills and a willingness to move from a reactive to a strategic mindset. All templates (Success Plan, Power Map, EBR) are provided within the course.
Files:
[ WebToolTip.com ] Udemy - Customer Success - How to Reduce Churn and Build Retention- Get Bonus Downloads Here.url (0.2 KB) ~Get Your Files Here ! 1 - Module 1 The New CS Reality
- 1. Lesson 1 1 The Survival Math (Description).html (0.8 KB)
- 1. Lesson 1 1 The Survival Math.mp4 (93.0 MB)
- 2. Lesson 1 2 Owning the Number NRR GRR and Valuation (Description).html (0.8 KB)
- 2. Lesson 1 2 Owning the Number NRR GRR and Valuation.mp4 (93.2 MB)
- 3. Exercise 1 The Role Audit (Description).html (0.8 KB)
- 3. Exercise 1 The Role Audit.html (4.3 KB)
- 4. Lesson 2 1 The Outcome Framework (Description).html (0.7 KB)
- 4. Lesson 2 1 The Outcome Framework.mp4 (79.5 MB)
- 5. Lesson 2 2 The First 90 Days Mapping Value Milestones (Description).html (0.8 KB)
- 5. Lesson 2 2 The First 90 Days Mapping Value Milestones.mp4 (91.6 MB)
- 6. Lesson 2 3 The 1 Page Success Plan Walkthrough (Description).html (0.8 KB)
- 6. Lesson 2 3 The 1 Page Success Plan Walkthrough.mp4 (62.7 MB)
- 7. Exercise 2 Draft a Success Plan for your largest account.html (0.9 KB)
- 7. The 1 Page Success Plan Drafting Phase.pdf (532.0 KB)
- 10. Lesson 3 3 The 5 Slide EBR Framework (Description).html (0.7 KB)
- 10. Lesson 3 3 The 5 Slide EBR Framework.mp4 (65.0 MB)
- 11. Exercise 3 Map out the decision makers for your top 3 accounts.html (4.0 KB)
- 8. Lesson 3 1 The Power Map Identifying Your Key Stakeholders (Description).html (0.8 KB)
- 8. Lesson 3 1 The Power Map Identifying Your Key Stakeholders.mp4 (78.9 MB)
- 8. The Stakeholder Power Map.pdf (516.0 KB)
- 9. Lesson 3 2 ROI vs Features (Description).html (0.7 KB)
- 9. Lesson 3 2 ROI vs Features.mp4 (67.3 MB)
- 12. Lesson 4 1 The 5 Red Flags (Description).html (0.7 KB)
- 12. Lesson 4 1 The 5 Red Flags.mp4 (59.9 MB)
- 13. Lesson 4 2 Health Scoring 101 (Description).html (0.8 KB)
- 13. Lesson 4 2 Health Scoring 101.mp4 (74.9 MB)
- 14. Lesson 4 3 The Re engagement Script (Description).html (0.7 KB)
- 14. Lesson 4 3 The Re engagement Script.mp4 (60.9 MB)
- 15. Exercise 4 Fill out a Health Scorecard for 5 accounts.html (3.8 KB)
- 16. Lesson 5 1 The 90 60 30 Timeline (Description).html (0.7 KB)
- 16. Lesson 5 1 The 90 60 30 Timeline.mp4 (75.7 MB)
- 17. Lesson 5 2 Objection Handling (Description).html (0.7 KB)
- 17. Lesson 5 2 Objection Handling.mp4 (60.3 MB)
- 18. Lesson 5 3 The Save vs The Down sell (Description).html (0.8 KB)
- 18. Lesson 5 3 The Save vs The Down sell.mp4 (68.9 MB)
- 19. Exercise 5 Create a 90 day renewal calendar for the upcoming quarter.html (4.0 KB)
- 20. Lesson 6 1 The CSM Power Hour (Description).html (0.7 KB)
- 20. Lesson 6 1 The CSM Power Hour.mp4 (57.5 MB)
- 21. Lesson 6 2 The Feedback Loop (Description).html (0.7 KB)
- 21. Lesson 6 2 The Feedback Loop.mp4 (59.3 MB)
- 22. Exercise 6 Submit your 30 Day Execution Plan.html (4.7 KB)
- Bonus Resources.txt (0.1 KB)
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