Udemy - Microsoft Copilot for Customer Success as a Business Syst...

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Introduction to the Course
• 1. Building Customer Success Systems with AI.mp4 (71.2 MB)
• 2. Customer Success as a System of Business Accountability.mp4 (88.4 MB)
• 3. How Customer Success Impacts Business Revenue.mp4 (87.4 MB)
• 4. The Responsibilities of a Customer Success Manager.mp4 (86.7 MB)
• 5. One day of a system Customer Success manager.mp4 (192.1 MB)
• 6. Systematic learning while taking the course.mp4 (80.9 MB)
• 7. How to study on Udemy.mp4 (47.5 MB)
2 - Working with Microsoft Copilot
• 10. Navigating Microsoft Copilot Features.mp4 (87.4 MB)
• 11. Project preparation.html (3.4 KB)
• 12. The Real Role of Top Managers Today.mp4 (118.3 MB)
• 13. Strategic Thinking for a Leader Vision Instead of Chaos.html (13.9 KB)
• 14. How to use an AI Assistant.mp4 (74.1 MB)
• 8. Creating an Account with Microsoft Copilot.html (2.9 KB)
• 9. What is Copilot.mp4 (51.0 MB)
3 - Microsoft Copilot as Customer Success Infrastructure
• 15. The Role of Microsoft Copilot in Building a Customer Success System.mp4 (74.6 MB)
• 16. Auditing the company's current Customer Success using Copilot.mp4 (136.0 MB)
• 17. Forming a CS vision and areas of responsibility with Copilot.mp4 (105.8 MB)
• 18. Identifying key problems in the CS system.mp4 (102.0 MB)
• 19. Getting Your Own Practical Companion.mp4 (61.7 MB)
• 20. Project tasks.html (2.2 KB)
4 - Customer Lifecycle as a Managed Model
• 21. Customer Lifecycle vs Customer Journey.mp4 (102.0 MB)
• 22. Where Businesses actually lose customers in the Lifecycle.mp4 (72.6 MB)
• 23. Customer Lifecycle Stages Across Different Business Models.html (78.8 KB)
• 24. CS Metrics That Matter to the Business.mp4 (76.9 MB)
• 25. CS metrics Glossary.html (5.9 KB)
• 26. Operationalizing CS processes and playbooks.mp4 (86.8 MB)
• 27. Making Customer Success operational.mp4 (39.2 MB)
• 28. Project tasks.html (2.8 KB)
5 - Accelerating Campaign Planning
• 29. Using Copilot for Brainstorming.mp4 (77.4 MB)
• 30. Scenario Based Forecasting with Copilot.mp4 (53.8 MB)
• 31. Enhancing Cross Team Communication Using AI.mp4 (69.0 MB)
• 32. Generating a Project Plan Using Copilot in Word.mp4 (80.9 MB)
• 33. Project tasks.html (3.0 KB)
6 - Enhancing Stakeholder Communication
• 34. Writing Clear Status Updates with Copilot.mp4 (53.6 MB)
• 35. Using Copilot to Follow Up on Overdue Tasks.mp4 (56.7 MB)
• 36. Creating Executive Summaries with Word & PowerPoint.mp4 (72.2 MB)
• 37. Writing Effective Project Emails with Copilot in Outlook.mp4 (89.1 MB)
7 - Visualizations Advanced Charts Maps & AI Generated Insights
• 38. Creating Visuals with Prompts in Excel.mp4 (89.1 MB)
• 39. Explore AI Powered Visuals.mp4 (81.4 MB)
• 40. Styling Filtering & Exporting Taking Visuals to the Next Level.mp4 (82.8 MB)
• 41. Project tasks.html (3.6 KB)
8 - Advanced Prompt Engineering Tactics
• 42. Generative AI Fundamentals Key Terminology.mp4 (189.0 MB)
• 43. Advanced Prompt Engineering Techniques.mp4 (159.5 MB)
• 44. Advanced Prompt Engineering Techniques Part 2.mp4 (125.6 MB)
• 45. Advanced Prompt Techniques Tools for Prompt Testing.mp4 (103.3 MB)
• 46. Advanced Prompt Techniques Part 3.mp4 (96.4 MB)
• 47. Bad vs Good Prompts in Action.mp4 (67.2 MB)
• 48. Debugging Fixing Broken Prompts.mp4 (72.8 MB)
• 49. Case Study Research & Fact Checking with AI.mp4 (72.9 MB)
• 50. Prompt Layering Context + Role + Task + Format.mp4 (90.7 MB)
• 51. Build Your Prompt Portfolio.mp4 (64.7 MB)
9 - Final
• 52. Final Recommendations.mp4 (63.3 MB)
• 53. How to Get a Certificate.mp4 (87.3 MB)
• 54. How to Leave a Review.mp4 (43.5 MB)
• Bonus Resources.txt (0.1 KB)