Udemy - Conducting Post-Mortems for Business - Incident Playbook

Conducting Post-Mortems for Business: Incident Playbook

https://WebToolTip.com

Published 12/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 28m | Size: 2.18 GB

Turn failures, outages, and project misses into blameless post-mortems, stronger systems, and repeatable improvements.

What you'll learn
Run structured, blameless post-mortems that turn incidents into concrete learning instead of finger-pointing or quiet failures.
Apply Root Cause Analysis, Five Whys, and Fishbone diagrams to uncover systemic causes instead of stopping at surface symptoms.
Plan and schedule post-mortems with clear timelines, pre-reads, and agendas that keep discussions focused, efficient, and productive.
Facilitate psychologically safe conversations that encourage honest input, reveal real constraints, and avoid blame-heavy dynamics.
Translate post-mortem insights into actionable fixes, named owners, and follow-up workflows that actually get implemented.
Build a repeatable post-mortem practice that boosts reliability, reduces repeat incidents, and supports a continuous learning culture.

Requirements
No prior experience is required