Udemy - The Art of the Save - Proven Tactics to Winback Clients

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Introduction
• 1 - Welcome & Orientation.en_US.vtt (0.8 KB)
• 1 - Welcome & Orientation.mp4 (9.6 MB)
2 - Module 1 The Psychology of the Cancel
• 1 - The Iceberg Theory.en_US.vtt (1.0 KB)
• 1 - The Iceberg Theory.mp4 (10.3 MB)
• 2 - Managing Your Amygdala - How to stop your own Panic Response.en_US.vtt (1.5 KB)
• 2 - Managing Your Amygdala - How to stop your own Panic Response.mp4 (19.7 MB)
• 3 - The Power of the Pause - Why silence is your best tool in the first 10 seconds.en_US.vtt (1.5 KB)
• 3 - The Power of the Pause - Why silence is your best tool in the first 10 seconds.mp4 (19.1 MB)
3 - The Core Soft Skill Framework (The R.E.A.L. Method)
• 1 - R - Regulate & Reflect (Active Listening).en_US.vtt (1.7 KB)
• 1 - R - Regulate & Reflect (Active Listening).mp4 (21.3 MB)
• 2 - E - Empathize (Without Agreeing to Cancel).en_US.vtt (1.6 KB)
• 2 - E - Empathize (Without Agreeing to Cancel).mp4 (21.9 MB)
• 3 - A - Ask (The Discovery Dig).en_US.vtt (1.6 KB)
• 3 - A - Ask (The Discovery Dig).mp4 (19.0 MB)
• 4 - L - Lead (The Pivot).en_US.vtt (2.0 KB)
• 4 - L - Lead (The Pivot).mp4 (24.2 MB)
4 - The Negotiation & The Offer
• 1 - The Downsell vs. The Pause.en_US.vtt (2.2 KB)
• 1 - The Downsell vs. The Pause.mp4 (24.0 MB)
• 2 - Re-aligning Expectations - How to admit fault (if necessary) to rebuild trust.en_US.vtt (2.2 KB)
• 2 - Re-aligning Expectations - How to admit fault (if necessary) to rebuild trust.mp4 (27.2 MB)
• 3 - The 30-Day Prove It Plan.en_US.vtt (1.9 KB)
• 3 - The 30-Day Prove It Plan.mp4 (20.9 MB)
• 4 - Customer-Focused Choice of Words.en_US.vtt (3.1 KB)
• 4 - Customer-Focused Choice of Words.mp4 (35.9 MB)
• 5 - The Importance of a Growth Mindset in Combatting Negativity.en_US.vtt (3.2 KB)
• 5 - The Importance of a Growth Mindset in Combatting Negativity.mp4 (32.5 MB)
• 6 - The 4 A's of Relationship Retention.en_US.vtt (4.2 KB)
• 6 - The 4 A's of Relationship Retention.mp4 (44.3 MB)
• 7 - Keeping the Conversation Rapport-Focused.en_US.vtt (2.9 KB)
• 7 - Keeping the Conversation Rapport-Focused.mp4 (30.9 MB)
5 - Handling Specific Objections (Roleplay Scenarios)
• 1 - Scenario A It's just too expensive right now. (The Budget Objection).en_US.vtt (1.7 KB)
• 1 - Scenario A It's just too expensive right now. (The Budget Objection).mp4 (20.4 MB)
• 2 - Scenario B We aren't seeing results. (The Performance Objection).en_US.vtt (1.8 KB)
• 2 - Scenario B We aren't seeing results. (The Performance Objection).mp4 (18.3 MB)
• 3 - Scenario C My boss wants to switch vendors. (The Stakeholder Objection).en_US.vtt (1.7 KB)
• 3 - Scenario C My boss wants to switch vendors. (The Stakeholder Objection).mp4 (18.6 MB)
• 4 - Roleplay Scenario D The Value Erosion Objection.en_US.vtt (3.9 KB)
• 4 - Roleplay Scenario D The Value Erosion Objection.mp4 (36.7 MB)
6 - Conclusion and Next Steps
• 1 - Course Conclusion and Next Steps.en_US.vtt (2.4 KB)
• 1 - Course Conclusion and Next Steps.mp4 (25.9 MB)
• Bonus Resources.txt (0.1 KB)