Udemy - Telecom essentials for new employees

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Telecom Foundations & Customer Insights
• 1 - Introduction.mp4 (4.9 MB)
• 2 - Overview of the Telecom Industry and Key Services.mp4 (80.2 MB)
• 3 - Types of Customers and How to Identify Their Needs.mp4 (45.0 MB)
• 4 - Understanding Customer Expectations in Telecom.mp4 (38.9 MB)
2 - Effective Communication & Customer Handling
• 1 - Introduction.mp4 (4.2 MB)
• 2 - Professional Communication Skills.mp4 (35.1 MB)
• 3 - Active Listening and Emotional Intelligence.mp4 (31.6 MB)
• 4 - Handling Objections and Difficult Customers.mp4 (26.7 MB)
3 - Sales Mastery for Telecom Employees
• 1 - Introduction.mp4 (6.5 MB)
• 2 - Presenting Offers and Plans Persuasively.mp4 (32.1 MB)
• 3 - Upselling and Cross-Selling in Daily Interactions.mp4 (45.6 MB)
• 4 - Turning Service Calls or Walk-Ins into Sales.mp4 (33.5 MB)
4 - Delivering Excellent Customer Experience
• 1 - Introduction.mp4 (5.5 MB)
• 2 - The Customer Journey Before, During, and After the Sale.mp4 (18.4 MB)
• 3 - Tracking Performance and Achieving Monthly Targets.mp4 (26.2 MB)
• 4 - Creating Memorable and Positive Experiences.mp4 (41.4 MB)
• 5 - Measuring and Improving Customer Satisfaction (NPS, CSAT).mp4 (25.2 MB)
5 - Professionalism & Career Growth
• 1 - Introduction.mp4 (6.3 MB)
• 2 - Workplace Ethics and Accountability.mp4 (41.6 MB)
• 3 - Time Management and Teamwork.mp4 (44.0 MB)
• 4 - Personal Branding and Professional Image.mp4 (13.5 MB)
• 5 - Continuous Learning and Career Advancement in Telecom.mp4 (26.2 MB)
• Bonus Resources.txt (0.1 KB)