Udemy - Generative AI For Customer Experience Analyst

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Introduction to Generative AI for CX
• 1 - Understanding Generative AI and LLMs.mp4 (15.1 MB)
• 2 - Role of CX Analysts in the AI age.mp4 (13.0 MB)
• 3 - CX 360 Mapping Generative AI across the customer lifecycle.mp4 (15.0 MB)
10 - 1000 Prompts Generative AI for Customer Experience
• 24 - Analyzing CSAT Responses with Prompts.html (1.9 KB)
• 25 - Generating Themes from OpenEnded Survey Data.html (1.8 KB)
• 26 - Classifying NPS Responses by Topic and Sentiment.html (1.8 KB)
• 27 - Summarizing CES Feedback for Product Teams.html (1.8 KB)
• 28 - RealTime Survey Feedback Alerts.html (1.9 KB)
• 29 - Intent Detection in Chat Logs.html (1.9 KB)
• 30 - Emotion Sentiment Analysis from Live Chats.html (2.0 KB)
• 31 - Escalation Trigger Detection from Support Threads.html (2.1 KB)
• 32 - Summarizing Support Conversations for CRM Logging.html (1.9 KB)
• 33 - Extracting Key Phrases from Customer Emails.html (1.8 KB)
• 34 - Clustering Customer Reviews into Themes.html (1.9 KB)
• 35 - Generating Weekly VoC Reports.html (1.9 KB)
• 36 - Extracting Quotes for Marketing or PR Use.html (1.8 KB)
• 37 - Mapping Feedback to Product Categories.html (1.8 KB)
• 38 - Prompting for Competitive Insights from Reviews.html (1.8 KB)
• 39 - Identifying AtRisk Customers from Comments.html (1.8 KB)
• 40 - Prompting for Root Cause of Dissatisfaction.html (1.8 KB)
• 41 - Flagging Churn Risk Based on Complaint Tone.html (1.8 KB)
• 42 - Summarizing Complaints by SegmentRegion.html (1.8 KB)
• 43 - Generating Churn Prediction Tags from History.html (1.8 KB)
• 44 - Generating Behavioral Personas from Usage Logs.html (1.7 KB)
• 45 - Clustering Users by Loyalty Stage via Prompting.html (1.8 KB)
• 46 - Mapping Emotions Across Customer Journeys.html (1.7 KB)
• 47 - Crafting Empathy Maps Using AI Outputs.html (1.7 KB)
• 48 - Segmenting by Frequency and Product Feedback.html (1.7 KB)
• 49 - Generating SOPs from Complaint Categories.html (1.7 KB)
• 50 - Drafting Escalation Scripts for Agents.html (1.7 KB)
• 51 - Prompting Action Plans for Known Issues.html (1.7 KB)
• 52 - Creating Apology Templates from CSAT Feedback.html (1.7 KB)
• 53 - Generating PostEscalation FollowUp Prompts.html (1.7 KB)
• 54 - PromptGenerated Survey Question Suggestions.html (1.7 KB)
• 55 - Rewriting Surveys for Empathetic Tone.html (1.6 KB)
• 56 - Creating PostChat Surveys Using Prompt Templates.html (1.6 KB)
• 57 - AutoGenerating Multilanguage Survey Forms.html (1.7 KB)
• 58 - Drafting Personalized Survey Requests by Segment.html (1.7 KB)
• 59 - Translating Feedback with Cultural Adaptation Prompts.html (1.8 KB)
• 60 - Prompting for ToneAdjusted Replies by Country.html (1.7 KB)
• 61 - Localizing Scripts for Global Markets.html (1.8 KB)
• 62 - Analyzing Sentiment Across Languages.html (1.7 KB)
• 63 - Creating VoiceReady Prompts for IVRs.html (1.6 KB)
• 64 - Weekly CX Summary Generation via Prompts.html (1.6 KB)
• 65 - Creating Executive Insights from CSAT Trends.html (1.6 KB)
• 66 - Generating Slack Updates for VoC Teams.html (1.7 KB)
• 67 - AI Prompts for Team Huddles and CX Wins.html (1.7 KB)
• 68 - Creating CX Performance Dashboards with Prompt Output.html (1.6 KB)
• 69 - Generating Personalized FollowUp Emails from Reviews.html (1.8 KB)
• 70 - Creating Offers Based on NPS and Feedback.html (1.8 KB)
• 71 - Writing Targeted Onboarding Messages.html (1.7 KB)
• 72 - Generating Dynamic Banners Based on CX History.html (1.7 KB)
• 73 - Prompting for Reengagement Strategies.html (1.7 KB)
2 - Downloadable Files
• 4 - Dataset File.html (0.0 KB)
• 4 - fully-translated-cx-dataset-with-csat-ces-nps.csv (1.0 MB)
• 5 - Prompt Used in Live Demos.html (0.0 KB)
• 5 - Prompt-used-in-live-demos.docx (14.6 KB)
3 - Prompt Engineering for CX Analysts
• 6 - What is Prompt Engineering.mp4 (11.1 MB)
• 7 - Instructional vs Analytical Prompts for CX tasks.mp4 (14.1 MB)
• 8 - Zeroshot Oneshot Fewshot techniques in customer messaging.mp4 (13.6 MB)
• 9 - Crafting structured prompts for VoC summaries and chat analytics.mp4 (9.5 MB)
4 - Personalization Using Generative AI
• 10 - Generating Customer Personas from Behavioral Data.mp4 (13.1 MB)
• 11 - AIbased Empathy Maps and Journey Maps.mp4 (13.4 MB)
• 12 - Realtime content generation for offers and emails.mp4 (10.6 MB)
5 - Survey Feedback Review Analysis
• 13 - Using AI to interpret CSAT CES and NPS responses.mp4 (15.6 MB)
• 14 - Summarizing survey data with prompt templates.mp4 (13.2 MB)
• 15 - Detecting intent urgency and emotion from open text.mp4 (19.3 MB)
• 16 - Prompt chaining for review clustering and VoC themes.mp4 (8.9 MB)
6 - AIDriven Support Automation
• 17 - Autogenerating CX support FAQs and escalation scripts.mp4 (12.6 MB)
• 18 - AI for email replies and live chat message generation.mp4 (17.1 MB)
7 - Proactive Experience Management
• 19 - Identifying friction points via AIdriven journey mining.mp4 (8.7 MB)
• 20 - AIgenerated dashboards for experience insights.mp4 (6.0 MB)
8 - RealTime Content and Campaign Generation
• 21 - Creating inapp tips tooltips and nudges with prompts.mp4 (8.3 MB)
• 22 - Copywriting for landing pages postpurchase surveys.mp4 (6.3 MB)
9 - Designing CX Workflows with Generative AI
• 23 - Building SOPs journey summaries and playbooks.mp4 (11.3 MB)
• Bonus Resources.txt (0.1 KB)