Udemy - Ai-Powered Customer Experience (Cx)

Category Other
Type Tutorials
Language English
Total size 2.1 GB
Uploaded By freecoursewb

Downloads 178
Last checked 1 week ago
Date uploaded 7 months ago
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Infohash : 13D40DE597E56008E6F388681C263E21FE277B8F

Ai-Powered Customer Experience (Cx)

https://WebToolTip.com

Published 6/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.13 GB | Duration: 10h 3m

AI-Powered CX: Master Customer Journey, Generative AI, User Research & Onboarding for unmatched experiences.

What you'll learn
Map end-to-end customer journeys and spot high-impact CX touchpoints with data-driven frameworks.
Build AI-powered personalization (chatbots, recommenders) that lifts engagement, loyalty, and revenue.
Apply user-psychology insights to craft friction-free, emotionally resonant experiences that delight.
Transform raw support, sales, and feedback data into clear CX dashboards and ROI-backed stories.
Master CX principles: Understand core CX concepts, frameworks, segmentation, journey mapping, VoC, and emotional design.
Leverage Generative AI: Apply AI for personalized content, chatbots, recommendations, and product innovation in CX.
Strategize AI in CX: Develop AI strategies, assess ethical implications, and explore future trends in AI-powered CX.

Requirements
For a better learning experience, we suggest you to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.
No prior coding required—just a computer, internet access, and curiosity about improving customer experiences. Basic marketing or analytics familiarity is helpful but not mandatory.

                Files: 

                [ WebToolTip.com ] Udemy - Ai-Powered Customer Experience (Cx)
Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here !1 - Introduction1 - Introduction to Customer Experience Management.mkv (23.8 MB)
- Advanced Certificate in Customer Experience Management10 - Voice of the Customer VoC Analysis.mkv (19.7 MB)
- Emotional Experience Design EED.mkv (20.2 MB)
- Lifetime Value LTV and Customer Lifetime Value CLV.mkv (15.1 MB)
- Employee Experience EX.mkv (13.7 MB)
- Course Slides.html (0.1 KB)
- Customer-Experience-Management.pptx.pdf (3.4 MB)
- Theory Overview.mkv (6.6 MB)
- HighLevel Frameworks.mkv (23.7 MB)
- CX Principles.mkv (15.8 MB)
- Customer Segmentation and Persona Development.mkv (24.4 MB)
- Service Recovery and Complaint Handling.mkv (27.1 MB)
- Customer Journey Optimisation.mkv (59.8 MB)
- Service Blueprinting and Process Design.mkv (45.6 MB)
- Customer Experience Management CX Frameworks Strategies14 - Intro.mkv (4.3 MB)
- Course overview.mkv (8.7 MB)
- Course slides.html (0.1 KB)
- Working with frameworks.mkv (7.4 MB)
- Empathy map.mkv (24.2 MB)
- Exercise-1-Empathy-Map.pdf (225.3 KB)
- Mock-Up-Data.pdf (82.1 KB)
- Exercise-2-Experience-Map.pdf (972.0 KB)
- Experience map.mkv (45.4 MB)
- Customer journey map.mkv (33.5 MB)
- Exercise-3-Customer-Journey-Map.pdf (713.6 KB)
- Exercise-4-Service-Blueprint.pdf (798.3 KB)
- Service blueprint.mkv (44.4 MB)
- Data analysis and segmentation.mkv (5.9 MB)
- Cohort analysis.mkv (47.4 MB)
- Exercise-5-cohort-analysis.xlsx (5.4 KB)
- Data segmentation.mkv (87.0 MB)
- Exercise-6-Customer-segmentation.xlsx (7.4 KB)
- Research methodologies.mkv (14.1 MB)
- Exercise-7-VoC.xlsx (5.2 KB)
- Voice of the Customer VoC.mkv (108.2 MB)
- Emotional Experience Design EED.mkv (61.3 MB)
- Exercise-8-EED.xlsx (5.6 KB)
- Customer Experience with Generative AI28 - Generative AI in Customer Experience An Introduction.html (18.7 KB)
- Crafting Personalized Journeys Generative AI for Content and Communication.html (17.7 KB)
- Conversational AI and Chatbots Elevating Customer Service.html (17.4 KB)
- Smart Recommendations.html (18.5 KB)
- Generative AI for Product and Service Innovation.html (18.3 KB)
- Building a Generative AI Strategy for Customer Experience.html (15.8 KB)
- Ethical and Responsible Use of Generative AI in CX.html (15.0 KB)
- The Future of Generative AI in Customer Experience.html (17.4 KB)
- Case Study Deep Dive Successful Implementations of Generative AI in CX.html (21.1 KB)
- Handson Project Designing a Generative AI Solution.html (18.1 KB)
- Introduction to ChatGPT38 - What is ChatGPT and How Does it Work.mkv (62.6 MB)
- The Evolving Role of AI.mkv (21.4 MB)
- Intro to AI Prompt Writing.mkv (48.1 MB)
- User Interviews User Onboarding41 - Presentation.mkv (8.9 MB)
- Course overview.mkv (3.6 MB)
- Concept.mkv (8.3 MB)
- Characteristics of indepth interviews.mkv (15.5 MB)
- Advantages of indepth interviews.mkv (16.4 MB)
- Uses of indepth interviews.mkv (18.9 MB)
- Importance of mastering indepth interviews techniques.mkv (19.8 MB)
- Creating a guide.mkv (19.8 MB)
- Creating a guide what not to do.mkv (4.8 MB)
- Presentation of self in interviews.mkv (23.9 MB)
- Authenticity and professionalism Importance.mkv (11.9 MB)
- Authenticity and professionalism strategies.mkv (14.1 MB)
- Authenticity and professionalism benefits.mkv (10.0 MB)
- The role of language.mkv (13.3 MB)
- Verbal and nonverbal cues importance.mkv (18.3 MB)
- Verbal cues interpretation.mkv (27.2 MB)
- Nonverbal cues interpretation.mkv (21.2 MB)
- Verbal and nonverbal cues integration.mkv (23.2 MB)
- Attention to details importance.mkv (12.8 MB)
- Attention to details strategies.mkv (15.3 MB)
- Ethical considerations.mkv (19.3 MB)
- Getting started.mkv (18.9 MB)
- Letting the respondent lead importance.mkv (15.9 MB)
- Letting the respondent lead strategies.mkv (15.9 MB)
- Managing the interview pace importance.mkv (12.1 MB)
- Managing the interview pace strategies.mkv (12.7 MB)
- Probing.mkv (17.2 MB)
- Probing what not to do.mkv (11.9 MB)
- Notetaking importance.mkv (13.7 MB)
- Notetaking benefits.mkv (14.3 MB)
- Notetaking strategies.mkv (15.6 MB)
- Learning how to interview.mkv (22.3 MB)
- Using recording equipment.mkv (12.8 MB)
- Transcribing interviews importance.mkv (11.5 MB)
- Transcribing interviews techniques.mkv (16.8 MB)
- User Onboarding Guide76 - Introduction to UserCentered Design.html (15.2 KB)
- The Power of User Interviews.html (14.1 KB)
- Analyzing User Interview Data.html (13.0 KB)
- Usability Testing Unveiling User Behavior.html (14.1 KB)
- Surveys and Questionnaires Gathering Quantitative Insights.html (12.9 KB)
- The Art of User Onboarding.html (15.0 KB)
- User Onboarding Case Studies Learning from the Best.html (11.3 KB)
- Building a User Onboarding Framework.html (12.6 KB)
- The Psychology of User Onboarding.html (7.4 KB)
- User Onboarding for Different User Types.html (7.2 KB)
- User Onboarding and UX Design A Symbiotic Relationship.html (10.8 KB)
- Heatmaps and Eye Tracking Visualizing User Behavior.html (10.6 KB)
- Sales Service Data Analysis Supplementary Module100 - Conversion Rate Optimisation Using Data.mkv (32.7 MB)
- Analysing Customer Lifetime Value CLV.html (7.3 KB)
- Sentiment Analysis for Customer Feedback.html (6.1 KB)
- Personalisation Strategies Based on Data.html (8.7 KB)
- Customer Churn Prediction and Prevention.mkv (35.7 MB)
- Analysing Service Response Times and Customer Satisfaction.html (5.6 KB)
- Identifying Service Bottlenecks.html (4.4 KB)
- Optimising Workflows Using Data.html (3.2 KB)
- Using Data to Improve Customer Support Efficiency.mkv (50.8 MB)
- The Importance of Data in Sales and Customer Service.html (7.1 KB)
- Types of Data in Sales and Service Environments.html (10.9 KB)
- Key Metrics and KPIs for Sales and Service.html (9.0 KB)
- Overview of Data Analysis Tools.html (9.2 KB)
- Sources of Sales and Service Data.html (6.8 KB)
- Data Quality Identifying Handling Issues.html (6.4 KB)
- Data Cleaning Techniques Excel Python Basics.html (3.7 KB)
- Structuring Data for Analysis.html (3.8 KB)
- Analysing Customer Feedback and Support Data.html (3.6 KB)
- Understanding Sales Trends and Patterns.mkv (33.8 MB)
- Sales Pipeline Analysis.mkv (30.3 MB)
- Customer Segmentation Techniques.html (4.0 KB)
- Data Storytelling Communicating Data Insights Effectively Supplementary Module109 - Presentation.mkv (4.1 MB)
- Course overview.mkv (35.6 MB)
- Decoding the Context for Effective Communication.mkv (78.2 MB)
- How We See The Principles of Visual Perception.mkv (79.9 MB)
- Selecting the Right Visual for Your Message.mkv (40.1 MB)
- Designing for Clarity and Impact Eliminating Clutter Thinking Like a Designer.mkv (32.1 MB)
- Guiding the Eye Focusing Your Audiences Attention.mkv (22.3 MB)
- The Magic of Narrative Crafting Your Data Story.mkv (33.9 MB)
- Tactics for Clear Storytelling Logic and Structure.mkv (60.1 MB)
- Dissecting Effective Visual Stories and Seeking Fresh Perspectives.mkv (37.7 MB)
- Congrats.mkv (13.3 MB)
- Supplement Little Red Riding Hood.mkv (100.0 MB)
Bonus Resources.txt (0.1 KB)

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