Udemy - ISO - IEC 20000-1 - 2018 - Service Management System Esse...

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• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Introduction to ISOIEC 20000-12018
• 1 -Understanding ISOIEC 20000-12018.mp4 (32.1 MB)
• 2 -The Importance of ISOIEC 20000-12018 in Service Management.mp4 (33.4 MB)
• 3 -Historical Evolution of Service Management Standards.mp4 (30.1 MB)
• 4 -ISOIEC 20000-12018 in Your Organization's Service Management System.mp4 (29.6 MB)
10 - Tips and Tricks for Success
• 1 -Integrating Knowledge The Pillars of a Successful SMS.mp4 (32.8 MB)
• 2 -Strategic Planning for Long-Term Success.mp4 (35.4 MB)
• 3 -Effective Communication and Stakeholder Engagement.mp4 (38.6 MB)
• 4 -Leveraging Technology for Operational Efficiency.mp4 (35.9 MB)
• 5 -Cultivating a Culture of Continuous Improvement.mp4 (35.7 MB)
• 6 -Putting It All Together Actionable Strategies for Success.mp4 (38.8 MB)
2 - Key Terms and Definitions in ISOIEC 20000-12018
• 1 -Essential Terminology in ISOIEC 20000-12018.mp4 (25.0 MB)
• 2 -Understanding Service Management Concepts.mp4 (26.9 MB)
• 3 -The Role of Stakeholders in Service Management.mp4 (27.5 MB)
• 4 -Terminology Related to Service Level Agreements (SLAs).mp4 (24.0 MB)
3 - Understanding the Requirements of A Service Management System (SMS)
• 1 -Overview of Service Management System (SMS) Requirements.mp4 (24.8 MB)
• 2 -Establishing Context and Scope of the SMS.mp4 (26.4 MB)
• 3 -Leadership and Commitment in Service Management.mp4 (30.1 MB)
• 4 -Planning for the SMS.mp4 (27.4 MB)
• 5 -Support and Resources for the SMS.mp4 (27.2 MB)
4 - Designing and Transitioning Services
• 1 -Principles of Service Design.mp4 (30.5 MB)
• 2 -Service Transition Planning.mp4 (29.1 MB)
• 3 -Managing Change through the Service Transition Process.mp4 (42.5 MB)
• 4 -Service Testing and Validation.mp4 (41.7 MB)
• 5 -Continuous Improvement in Service Design and Transition.mp4 (43.3 MB)
5 - Service Delivery Processes
• 1 -Understanding Service Delivery Processes.mp4 (41.4 MB)
• 2 -Service Level Agreements (SLAs) Purpose and Design.mp4 (40.0 MB)
• 3 -Service Reporting Essentials.mp4 (28.4 MB)
• 4 -Budgeting and Accounting for Services.mp4 (30.2 MB)
• 5 -Managing Service Performance and Improvement.mp4 (28.1 MB)
6 - Relationship Processes
• 1 -The Importance of Relationship Processes in Service Management.mp4 (28.5 MB)
• 2 -Effective Communication Methodologies.mp4 (25.1 MB)
• 3 -Business Relationship Management (BRM) Best Practices.mp4 (27.3 MB)
• 4 -Supplier Management and Partnerships.mp4 (25.7 MB)
• 5 -Challenges and Solutions in Relationship Management.mp4 (26.6 MB)
7 - Resolution Processes and Control Processes
• 1 -Overview of Resolution Processes in Service Management.mp4 (30.4 MB)
• 2 -Incident Management Key Concepts and Best Practices.mp4 (28.3 MB)
• 3 -Problem Management Preventing Recurrences.mp4 (30.1 MB)
• 4 -Service Request Fulfillment Processes and Best Practices.mp4 (29.4 MB)
• 5 -Control Processes in Service Management.mp4 (27.7 MB)
8 - Implementing and Managing SMS
• 1 -Planning for SMS Implementation.mp4 (30.6 MB)
• 2 -Building a Cross-Functional Implementation Team.mp4 (29.1 MB)
• 3 -Developing and Documenting SMS Processes.mp4 (29.4 MB)
• 4 -Training and Education for Successful SMS Adoption.mp4 (27.6 MB)
• 5 -Monitoring, Review, and Continuous Improvement.mp4 (28.2 MB)
9 - Auditing and Improving SMS
• 1 -Introduction to Auditing the Service Management System (SMS).mp4 (29.2 MB)
• 2 -Planning and Preparing for an SMS Audit.mp4 (24.7 MB)
• 3 -Conducting the SMS Audit.mp4 (33.5 MB)
• 4 -Reporting Audit Findings and Nonconformities.mp4 (30.6 MB)
• 5 -Continual Improvement of the SMS.mp4 (34.5 MB)
• Bonus Resources.txt (0.1 KB)