AI Solutions and Techniques for Help Desk Operations

Category Other
Type Tutorials
Language English
Total size 383.4 MB
Uploaded By freecoursewb

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Last checked 1 week ago
Date uploaded 8 months ago
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Infohash : 9B2F6BCDC935870E3B6C774048EB0C3EE5A21EC6

AI Solutions and Techniques for Help Desk Operations

https://WebToolTip.com

Released 04/2025
With Pam Baker
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill level: Intermediate | Genre: eLearning | Language: English + subtitle | Duration: 3h 23s | Size: 383 MB

Explore essential AI technologies in this course designed uniquely for IT and help desk professionals.

Course details
Through a series of concise, standalone modules, this course explores essential AI technologies for IT and help desk professionals. Get up and running with some of the latest AI-powered solutions including chatbots, predictive analytics, natural language processing, intelligent ticket routing, and more. Instructor Pam Baker shows you how to integrate these tools into existing systems, enhance customer interactions, and proactively address support issues. Along the way, gather insights on how to overcome common challenges concerning data privacy, ethics, and organizational change management. By the end of this course, you’ll be equipped with the skills you need to transform everyday help desk operations, improve efficiency, and stay ahead of emerging trends in customer support.

                Files: 

                [ WebToolTip.com ] AI Solutions and Techniques for Help Desk Operations
Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here !01 - Introduction01 - AI solutions and techniques for help desk operations.mp4 (4.2 MB)
- AI solutions and techniques for help desk operations.srt (1.2 KB)
- 1. Understanding Automation Tools for the Help Desk01 - Explaining automation in the help desk context.mp4 (9.1 MB)
- Explaining automation in the help desk context.srt (5.5 KB)
- Common tasks suitable for automation.mp4 (9.7 MB)
- Common tasks suitable for automation.srt (6.9 KB)
- Overview of popular automation tools used in help desks.mp4 (11.6 MB)
- Overview of popular automation tools used in help desks.srt (7.9 KB)
- Criteria for selecting the right automation tools.mp4 (8.8 MB)
- Criteria for selecting the right automation tools.srt (6.4 KB)
- 2. Chatbots and Virtual Assistants01 - Role of chatbots in enhancing customer interaction.mp4 (12.2 MB)
- Role of chatbots in enhancing customer interaction.srt (6.1 KB)
- Differences between rule-based and AI-driven chatbots.mp4 (8.6 MB)
- Differences between rule-based and AI-driven chatbots.srt (6.5 KB)
- Implementing chatbots for common inquiries and support.mp4 (9.7 MB)
- Implementing chatbots for common inquiries and support.srt (7.4 KB)
- Best practices for designing effective chatbot conversations.mp4 (10.7 MB)
- Best practices for designing effective chatbot conversations.srt (6.1 KB)
- Limitations and considerations when deploying chatbots.mp4 (12.1 MB)
- Limitations and considerations when deploying chatbots.srt (5.8 KB)
- 3. AI-Powered Ticket Routing01 - How AI enhances ticket routing and assignments.mp4 (11.7 MB)
- How AI enhances ticket routing and assignments.srt (7.3 KB)
- Using machine learning for prioritizing support tickets.mp4 (12.4 MB)
- Using machine learning for prioritizing support tickets.srt (7.2 KB)
- Impact on customer satisfaction and experience scores.mp4 (7.8 MB)
- Impact on customer satisfaction and experience scores.srt (5.2 KB)
- Integration with existing ticketing systems.mp4 (9.2 MB)
- Integration with existing ticketing systems.srt (7.7 KB)
- Monitoring and optimizing AI routing performance.mp4 (12.0 MB)
- Monitoring and optimizing AI routing performance.srt (5.9 KB)
- 4. Predictive Analytics in Help Desks01 - Understanding predictive analytics and their relevance.mp4 (7.6 MB)
- Understanding predictive analytics and their relevance.srt (5.0 KB)
- Forecasting common issues using historical data.mp4 (9.6 MB)
- Forecasting common issues using historical data.srt (5.8 KB)
- Proactively addressing potential customer problems.mp4 (9.3 MB)
- Proactively addressing potential customer problems.srt (6.7 KB)
- Leveraging data insights for decision-making.mp4 (7.5 MB)
- Leveraging data insights for decision-making.srt (5.4 KB)
- Tools and platforms for implementing predictive analytics.mp4 (9.9 MB)
- Tools and platforms for implementing predictive analytics.srt (7.4 KB)
- 5. Natural Language Processing (NLP) in Customer Support01 - Introduction to NLP and its functionality.mp4 (8.5 MB)
- Introduction to NLP and its functionality.srt (5.4 KB)
- Applications of NLP in sentiment analysis.mp4 (9.7 MB)
- Applications of NLP in sentiment analysis.srt (6.4 KB)
- Enhancing customer interactions through NLP.mp4 (9.2 MB)
- Enhancing customer interactions through NLP.srt (5.7 KB)
- Challenges in implementing NLP solutions.mp4 (8.9 MB)
- Challenges in implementing NLP solutions.srt (6.1 KB)
- Real-world examples of NLP in help desk scenarios.mp4 (10.0 MB)
- Real-world examples of NLP in help desk scenarios.srt (6.1 KB)
- 6. Self-Service Solutions and Knowledge Bases01 - The importance of self-service in modern customer support.mp4 (6.7 MB)
- The importance of self-service in modern customer support.srt (5.4 KB)
- Building and maintaining AI-powered knowledge bases.mp4 (10.1 MB)
- Building and maintaining AI-powered knowledge bases.srt (7.2 KB)
- Enhancing FAQs with intelligent search capabilities.mp4 (9.5 MB)
- Enhancing FAQs with intelligent search capabilities.srt (7.0 KB)
- Empowering customers with AI-driven self-help tools.mp4 (8.9 MB)
- Empowering customers with AI-driven self-help tools.srt (5.7 KB)
- Measuring effectiveness of self-service platforms.mp4 (7.3 MB)
- Measuring effectiveness of self-service platforms.srt (5.9 KB)
- 7. AI for Proactive Support01 - Transitioning from reactive to proactive support models.mp4 (10.7 MB)
- Transitioning from reactive to proactive support models.srt (7.2 KB)
- Identifying patterns and anomalies with AI.mp4 (7.2 MB)
- Identifying patterns and anomalies with AI.srt (5.3 KB)
- Automated alerts and customer notifications.mp4 (7.8 MB)
- Automated alerts and customer notifications.srt (5.9 KB)
- Boosting customer satisfaction through proactive engagement.mp4 (7.1 MB)
- Boosting customer satisfaction through proactive engagement.srt (5.5 KB)
- Integrating proactive strategies into workflows.mp4 (12.8 MB)
- Integrating proactive strategies into workflows.srt (7.2 KB)
- 8. Challenges and Considerations in Implementing AI01 - Addressing data privacy and security concerns.mp4 (12.7 MB)
- Addressing data privacy and security concerns.srt (6.6 KB)
- Managing organizational change and staff adaptation.mp4 (9.8 MB)
- Managing organizational change and staff adaptation.srt (6.8 KB)
- Evaluating cost implications and ROI.mp4 (12.0 MB)
- Evaluating cost implications and ROI.srt (8.1 KB)
- Ethical considerations in AI deployment.mp4 (8.5 MB)
- Ethical considerations in AI deployment.srt (5.9 KB)
- Strategies to overcome implementation hurdles.mp4 (7.9 MB)
- Strategies to overcome implementation hurdles.srt (5.9 KB)
- Conclusion01 - Next steps for successful AI adoption in help desks.mp4 (4.4 MB)
- Next steps for successful AI adoption in help desks.srt (2.3 KB)
Bonus Resources.txt (0.1 KB)

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