Udemy - Handling and Servicing Customers For Retention and Growth

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Introduction
• 1 - Introduction.mp4 (48.4 MB)
• 2 - Agenda of the course.mp4 (7.1 MB)
• 3 - Complaints Gift or Curse.mp4 (12.2 MB)
10 - Summary Quiz and Action Plan
• 22 - Self Assessment.mp4 (13.1 MB)
• 23 - Action Plan.mp4 (10.5 MB)
• 24 - Quiz-Answers-Handling-customers.pdf (167.3 KB)
• 24 - Quiz-Handling-customer.pdf (133.3 KB)
• 24 - Test.mp4 (5.9 MB)
• 25 - Conclusion.mp4 (8.4 MB)
2 - Service Recovery Paradox
• 4 - Service Recovery Paradox.mp4 (46.2 MB)
• 5 - Customer Value Pyramid.mp4 (59.5 MB)
3 - Concept of Exceptional Customer Service Moment of Truth
• 6 - Moment of Truth Levels Their Outcomes.mp4 (57.2 MB)
• 7 - Case Study Poor Customer Service Negligence.mp4 (2.4 MB)
• 7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf (175.8 KB)
• 8 - Case Analysis Necessary Tips.mp4 (54.5 MB)
4 - Complaint Management
• 10 - Dos Donts in Handling Complaining Customers.mp4 (26.8 MB)
• 9 - Handling Complaints LEAFF Model.mp4 (34.3 MB)
5 - Handling Variety of Complaining Customers
• 11 - Types of Difficult Customers Strategies to Handle Them.mp4 (174.3 MB)
6 - Golden Sutras of Excellent Customer Service Experience Part 1
• 12 - Product Process Knowledge.mp4 (95.7 MB)
• 13 - Ownership Empathy.mp4 (34.4 MB)
• 14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 (3.4 MB)
• 14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf (162.0 KB)
• 15 - Case Analysis Necessary Tips.mp4 (74.5 MB)
7 - Golden Sutras of Excellent Customer Service Experience Part 2
• 16 - Networking Relationship.mp4 (8.5 MB)
• 17 - Case Study Where did they go wrong.mp4 (3.1 MB)
• 17 - Where-did-they-go-wrong.pdf (179.7 KB)
• 18 - Case Analysis Necessary Tips.mp4 (56.1 MB)
• 19 - Developing Retention Strategies.mp4 (143.8 MB)
8 - How to Say No to the Customer
• 20 - 4 Strategies to say professionally No.mp4 (40.4 MB)
9 - Good Will LetterEmail
• 21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 (43.2 MB)
• Bonus Resources.txt (0.4 KB)