Introduction To Customer Feedback Management

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• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Introduction
• 1 - Introduction.mp4 (50.4 MB)
2 - Customer Feedback Management Definitions
• 2 - Why becoming customer centric is important.mp4 (30.7 MB)
• 3 - Customer feedback is an important component of customer centricity.mp4 (14.9 MB)
• 4 - Customer Feedback Management definition actors.mp4 (29.6 MB)
• 5 - What impact when customer feedack is well vs not well managed.mp4 (29.1 MB)
3 - Design an Effective Customer Feedback Management System
• 10 - Select your channels.mp4 (31.1 MB)
• 11 - Choose the right Software Provider.mp4 (70.4 MB)
• 12 - Craft wellstructured questions.mp4 (49.9 MB)
• 6 - Define your Business Objectives.mp4 (34.5 MB)
• 7 - Define CFM objectives.mp4 (34.5 MB)
• 8 - Define your methodology.mp4 (60.0 MB)
• 9 - Define your metrics.mp4 (60.6 MB)
4 - The Mechanism of Collecting and Analyzing Cutomer Feedback
• 13 - Choose your Feedback Collection Mechanism.mp4 (71.6 MB)
• 14 - Data Analysis principles.mp4 (35.7 MB)
• 15 - NPS Analysis Illustration.mp4 (23.9 MB)
5 - Leveraging Feedback for Action and Improvement
• 16 - Refine your Reporting and Storytelling.mp4 (77.1 MB)
• 17 - Action prioritization.mp4 (46.3 MB)
• 18 - Planning Actions.mp4 (100.3 MB)
• 19 - Develop a Customer Feedback Management Culture.mp4 (22.0 MB)
6 - Applications of Customer Feedback Management in Business
• 20 - Applications of Customer Feedback Management in Business.mp4 (78.4 MB)
7 - Ethical Considerations in Feedback Management
• 2 - Quiz.html (0.1 KB)
• 21 - Ensuring privacy and data protection in feedback collection and analysis.mp4 (34.7 MB)
8 - What you have learned
• 22 - What you have learned.mp4 (9.7 MB)
• Bonus Resources.txt (0.4 KB)