Udemy - Customer Success Foundations - Onboarding Best Practices

Files:

• Get Bonus Downloads Here.url (0.2 KB)
~Get Your Files Here ! 1 - Welcome Introduction
• 1 - Instructor Course Introduction English.vtt (3.9 KB)
• 1 - Instructor Course Introduction.mp4 (71.1 MB)
• 2 - The Importance of Onboarding English.vtt (2.3 KB)
• 2 - The Importance of Onboarding.mp4 (36.3 MB)
• 3 - Exercise Reflection Activity What do you want to get out of this course English.vtt (1.3 KB)
• 3 - Exercise Reflection Activity What do you want to get out of this course.mp4 (20.0 MB)
2 - Create a Customer Success Plan Establish the Definition of Success
• 4 - What is a Customer Success Plan and Why Create One English.vtt (4.4 KB)
• 4 - What is a Customer Success Plan and Why Create One.mp4 (77.5 MB)
• 5 - Customer Success Plan Components English.vtt (5.7 KB)
• 5 - Customer Success Plan Components.mp4 (92.1 MB)
• 6 - When to Start Building a Customer Success Plan English.vtt (5.7 KB)
• 6 - When to Start Building a Customer Success Plan.mp4 (101.2 MB)
• 7 - Customer-Success-Plan-Template-Instructions.pdf (111.2 KB)
• 7 - Customer-Success-Plan-Template.docx (21.9 KB)
• 7 - Exercise Building a Customer Success Plan English.vtt (3.0 KB)
• 7 - Exercise Building a Customer Success Plan.mp4 (53.4 MB)
3 - Establish a Smooth Customer Success Handoff Process
• 10 - The Internal Handoff Meeting English.vtt (3.6 KB)
• 10 - The Internal Handoff Meeting.mp4 (60.4 MB)
• 11 - Section-3-Exercise-Present-Your-Customer-Success-Plan.pdf (36.8 KB)
• 11 - The External Handoff Meeting English.vtt (3.5 KB)
• 11 - The External Handoff Meeting.mp4 (58.6 MB)
• 8 - Why is the Customer Success handoff important English.vtt (5.2 KB)
• 8 - Why is the Customer Success handoff important.mp4 (90.6 MB)
• 9 - Determine Who Does What and When English.vtt (5.4 KB)
• 9 - Determine Who Does What and When.mp4 (90.3 MB)
4 - Create Onboarding Playbooks
• 12 - What is a playbook English.vtt (4.4 KB)
• 12 - What is a playbook.mp4 (77.3 MB)
• 13 - What Onboarding Playbooks should I create English.vtt (4.1 KB)
• 13 - What Onboarding Playbooks should I create.mp4 (68.5 MB)
• 14 - Components of a Playbook English.vtt (3.8 KB)
• 14 - Components of a Playbook.mp4 (65.3 MB)
• 15 - Complete-the-Onboarding-Playbook.pdf (62.7 KB)
• 15 - Exercise Create Your Own Playbook English.vtt (1.1 KB)
• 15 - Exercise Create Your Own Playbook.mp4 (17.3 MB)
• 15 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx (15.6 KB)
5 - Wrap Up
• 16 - Final Thoughts English.vtt (1.2 KB)
• 16 - Final Thoughts.mp4 (21.1 MB)
• 16 - Section-2-Customer-Success-Plan-Template-Instructions.pdf (111.2 KB)
• 16 - Section-2-Customer-Success-Plan-Template.docx (21.9 KB)
• 16 - Section-3-Exercise-Present-Your-Customer-Success-Plan.docx (14.5 KB)
• 16 - Section-4-Exercise-Complete-the-Onboarding-Playbook.docx (15.6 KB)
• Bonus Resources.txt (0.4 KB)