Udemy - Mastering Customer Service Skills
- Category Other
- Type Tutorials
- Language English
- Total size 1.5 GB
- Uploaded By freecoursewb
- Downloads 339
- Last checked 3 days ago
- Date uploaded 3 years ago
- Seeders 5
- Leechers 3
Mastering Customer Service Skills 
https://TutPig.com
Published 11/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.49 GB | Duration: 1h 15m
Master the art to serving customers to make their day, and feel great about it
What you'll learn
Understand the terminology in customer service
Learn more about yourself and how your own thoughts, beliefs and values play a role in customer service
Develop the skill of empathy to be able see situations from customers' perspectives
Learn how to use active listening and reading non-verbal cues to understand customers' problems
Understand how important pieces of information can earn the respect of customers
Apply customer service skills when dealing with difficult customers
Requirements
No experience needed, but able to understand English
Learning will be achieved by doing the practical activities
You will need a printer to pront the activity sheets
Files:
[ TutPig.com ] Udemy - Mastering Customer Service Skills- Get Bonus Downloads Here.url (0.2 KB) ~Get Your Files Here ! 1 - Introduction to mastery of customer service skills
- 1 - Introduction to mastering customer service skills.mp4 (128.5 MB)
- 2 - Customer Service Language.mp4 (63.8 MB)
- 2 - The-language-of-customer-service.pdf (649.3 KB)
- 3 - Cultivating-Self-awaress.pdf (501.2 KB)
- 3 - Self-awarenessv3.jpg (1.6 MB)
- 3 - Skill 1 Selfawareness Standing your ground.mp4 (174.8 MB)
- 3 - Values.jpg (260.3 KB)
- 4 - Skill 1 Selfawareness recap.mp4 (33.0 MB)
- 5 - Skill 2 Empathy.mp4 (201.5 MB)
- 5 - empathy-map-1-fin.pdf (467.6 KB)
- 5 - empathy-map-2-example.pdf (1.0 MB)
- 5 - empathy-map-2-fin.pdf (1.0 MB)
- 6 - Recognizing-the-emotions-in-the-expressions-answers.docx (1.5 MB)
- 6 - Skill 3 Understanding customers problems.mp4 (378.7 MB)
- 6 - Slide30-emotion-activity.png (842.2 KB)
- 7 - Curiosity-puzzle.pdf (589.9 KB)
- 7 - Skill 4 Curiosity Earn the respect of customers.mp4 (187.8 MB)
- 8 - Practice-1-the-food-is-not-right.pdf (2.5 MB)
- 8 - Practice-2-refund.pdf (2.4 MB)
- 8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4 (241.4 MB)
- 8 - elastic-with-credit.png (667.0 KB)
- 8 - empathy-statements.pdf (51.3 KB)
- 9 - Wrapping up.mp4 (100.0 MB)
- Bonus Resources.txt (0.4 KB)
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