[LYNDA] Customer Service Winning Back a Lost Customer [FCO]
- Category Other
- Type Tutorials
- Language English
- Total size 790.8 MB
- Uploaded By SunRiseZone
- Downloads 621
- Last checked 5 days ago
- Date uploaded 7 years ago
- Seeders 10
- Leechers 5
Infohash : EDCBEE1F4E15D4D751E088E380204D30B865205B
Created by : Jill Griffin
Last updated : 3/23/2016
Language : English
Torrent Contains : 17 Files
Course Source : https://www.lynda.com/Business-Skills-tutorials/Winning-Back-Lost-Customer/386628-2.html
Description
Lost customers are not lost causes. Statistics show that a firm has a higher probability of winning back a lost customer than prospecting a new one. In this course, customer relationship expert Jill Griffin provides a proven roadmap for winning back a lost customer. She proves the only thing worse than losing high-value customers is neglecting to win them back.
Jill shows that customers defect for one of five reasons: (1) intentionally pushed away, (2) unintentionally pushed away, (3) pulled away, (4) bought away, or (5) moved away. She also outlines which of these customers are the easiest to win back—and how to say "sorry" in a way that will resonate.
Topics include :
• Why winning back customers is crucial
• How customers say goodbye
• The five types of lost customers
• Running a lost customer campaign.
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Our Forum for discussion >>> https://discuss.freetutorials.eu/
Files:
[FreeCoursesOnline.Me] [LYNDA] Customer Service Winning Back a Lost Customer [FCO]- 0-1 Welcome.mp4 (23.3 MB)
- 1-2 Why customer win-back matters.mp4 (69.7 MB)
- 1-3 Why customer loss goes unmanaged.mp4 (105.5 MB)
- 1-4 Three big reasons to invest in win-back.mp4 (114.8 MB)
- 2-5 How customers say goodbye & quick win-back efforts.mp4 (78.5 MB)
- 2-6 Five types of lost customers.mp4 (77.8 MB)
- 2-7 Measure your lost customer's _second lifetime_ value.mp4 (54.6 MB)
- 3-10 Case study- A mobile carrier's win-back campaign.mp4 (68.6 MB)
- 3-11 Wrap-up.mp4 (27.5 MB)
- 3-8 How to ask a lost customer to return.mp4 (67.3 MB)
- 3-9 How to run a lost customer campaign.mp4 (102.9 MB)
- Discuss.FreeTutorials.Us.html (165.7 KB)
- FreeCoursesOnline.Me.html (108.3 KB)
- FreeTutorials.Eu.html (102.2 KB)
- How you can help Team-FTU.txt (0.3 KB)
- [TGx]Downloaded from torrentgalaxy.org.txt (0.5 KB)
- Torrent Downloaded From GloDls.to.txt (0.1 KB)
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