Lynda - Learning JIRA Service Desk
- Category Other
- Type Tutorials
- Language English
- Total size 147.3 MB
- Uploaded By aymen174
- Downloads 1011
- Last checked 2 days ago
- Date uploaded 8 years ago
- Seeders 3
- Leechers 0
Released: 8/24/2017
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requestsâwhich don't require additional licensesâand SLA tracking. In this course, instructor Robert Anthony shows JIRA administrators not only how to use these features, but how to customize options for the needs of their organization and structure, be it DevOps, manufacturing, or software development. Learn about portal design, configuring customer notifications and permissions, measuring success with SLAs, setting up automated workflows, and advanced reporting.
Topics include:
  What is JIRA Service Desk?
  Creating requests and groups in the customer portal
  Creating new queues
  Linking to the knowledge base
  Configuring incoming email requests
  Adding automation with workflows
  Creating an SLA
  Reporting
Lynda Official Tutorial Link
Files:
Lynda - Learning JIRA Service Desk 03. Service Desk Administration- 05 - Challenge- Create a new customer portal with groups and requests.MP4 (612.0 KB)
- 06 - Solution- Create a new customer portal with groups and requests.MP4 (2.5 MB)
- 04 - Email requests and satisfaction settings.MP4 (3.6 MB)
- 03 - Linking to a knowledge base.MP4 (4.2 MB)
- 02 - Queues.MP4 (5.8 MB)
- 01 -Customer permissions.MP4 (8.8 MB)
- 05 - Challenge- Create a new agent in Service Desk.MP4 (642.9 KB)
- 06 - Solution- Create a new agent in Service Desk.MP4 (2.3 MB)
- 01 - What is JIRA Service Desk-.MP4 (4.6 MB)
- 03 - Overview of administrator features.MP4 (6.7 MB)
- 02 - JIRA Service Desk example.MP4 (7.4 MB)
- 04 - Agents vs. users vs. customers.MP4 (10.3 MB)
- 04 - Challenge- Create a new SLA against one of your requests.MP4 (647.9 KB)
- 05 - Solution- Create a new SLA against one of your requests.MP4 (2.7 MB)
- 03 - Reporting.MP4 (4.8 MB)
- 01 - What are SLAs-.MP4 (6.2 MB)
- 02 - Creating an SLA.MP4 (6.9 MB)
- 04 - Challenge- Correctly adjust a factory SD workflow.MP4 (697.3 KB)
- 05 - Solution- Correctly adjust a factory SD workflow.MP4 (3.8 MB)
- 03 - Custom rules.MP4 (5.1 MB)
- 01 - Workflow overview.MP4 (5.3 MB)
- 02 - Automation.MP4 (10.3 MB)
- 04 - Challenge- Create a new Service Desk project.MP4 (838.9 KB)
- 05 - Solution- Create a new Service Desk project.MP4 (5.4 MB)
- 03 - Customer notifications.MP4 (7.3 MB)
- 01 - Overview of the customer portal.MP4 (8.9 MB)
- 02 - Creating requests and groups.MP4 (12.1 MB)
- 01 -Next steps.MP4 (988.0 KB)
- 02 - What you need to know.MP4 (1.2 MB)
- 01 - Welcome.MP4 (1.6 MB)
- 03 - JIRA instance setup.MP4 (5.1 MB)
There are currently no comments. Feel free to leave one :)
Code:
- udp://glotorrents.pw:6969/announce
- udp://tracker.pubt.net:2710/announce
- udp://tracker.openbittorrent.com:80/announce
- udp://open.demonii.com:1337/announce
- udp://tracker.leechers-paradise.org:6969/announce